Cancellation Policy
Shared-group tours (1-3 people)
Cancellation is free (minus 5% transaction fees) if requested up to 72 hours before tour departure.
Please note that under no circumstances will tours cancelled after the scheduled departure time be eligible for a refund.
Shared-group tours (4 or more people)
Cancellation is free (minus 5% transaction fees) if requested up to 10 days before tour departure.
Please note that under no circumstances will tours cancelled after the scheduled departure time be eligible for a refund.
Private tours
Cancellation is free (minus 5% transaction fees) if requested up to 10 days before tour departure*.
Please note that under no circumstances will tours cancelled after the scheduled departure time be eligible for a refund.
*Entrance fees, tickets, and other non-refundable third-party services already booked and paid by Wine Stories will not be refunded.
Reschedule Policy
Shared-group tours (1-3 people)
If requested up to 48 hours before tour departure, you may reschedule your booking to a different date free of charge, subject to availability.
Reschedules requested within 48 hours of the tour, or after the tour has departed, are subject to availability and may incur a rescheduling fee.
Shared-group tours (4 or more people)
If requested up to 72 hours before tour departure, you may reschedule your booking to a different date free of charge, subject to availability.
Reschedules requested within 72 hours of the tour, or after the tour has departed, are subject to availability and may incur a rescheduling fee.
Private tours
If requested up to 72 hours before tour departure, you may reschedule your booking to a different date free of charge, subject to availability*.
Reschedules requested within 72 hours of the tour, or after the tour has departed, are subject to availability and may incur a rescheduling fee*.
*Entrance fees, tickets, and other non-refundable third-party services already booked and paid by Wine Stories will not be refunded.
